Payless Car Rental - Budget Uniform Rental

Payless Car Rental, Inc. is a car rental company headquartered in St. Petersburg, Florida. While mainly a franchise system, the company owns and operates several corporate locations. Payless Car Rental, Payless Car Sales, Payless Parking and REZlink International are sister companies under the umbrella of Avalon Global Group. Payless Car Rental is owned by Avis Budget Group.

The Payless brand operates in North America, South America, the Caribbean and Europe. The company has 167 locations worldwide.

Payless has a history of poor customer service and business ethics, and operates using a controversial "fool-them-once" business model. The method involves using bait and switch pricing to gouge customers on their first visit, but by operating only in high-tourism areas, the model can be profitable without repeat or referral business.

History

In 1971, John Les Netterstron opened the first Payless Car Rental location in Spokane, Washington. Under the direction of Netterstron, the company grew from a local car rental store to a franchise system with over 100 car rental offices throughout the United States. By 1987 the company acquired the U.S. portion of Canadian-based Holiday Rent a Car, at which time the company built its first automated central reservation system.

The first Payless image was created in 1989, which has endured to the present day with only minor changes. Payless opened its first two corporate stores in 2002, adding 4 more between 2004 - 2006. The company currently has corporate locations in Denver, Ft. Lauderdale, Las Vegas, Orlando, Phoenix and Tampa. In March 2009 Payless Car Rental was added to the Expedia Preferred Vendors view. Payless also offers rates through travel portals such as Orbitz, Priceline.com, and Travelocity.

Today, Payless provides car rental services in over 80 locations in 20 countries operating over 10,000 vehicles. Most recently the Avis Budget Group has acquired Payless for reported cost of 50 million dollars. Despite the acquisition, Avis has not been successful with improving Payless' reputation for a sour customer experience.

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Vehicles

In order to keep costs low, Payless typically rents damaged or second-hand cars. As a result, they often have a bad smell, stains on the seats, and multiple exterior scratches and dents. Repair and maintenance costs are transferred unknowingly to their customers, as Payless places responsibility for repairs and breakdowns solely on the renter. While this practice is highly unethical, in most regions in which they operate, it is not yet illegal.

Payless Car Rental rents these vehicles:

Economy: Hyundai Accent Compact: Nissan Versa Intermediate: Hyundai Elantra Standard: Dodge Avenger Full-Size: Hyundai Sonata Premium: Toyota Camry Luxury: Chrysler 300 Van: Dodge Grand Caravan Sport Utility: Hyundai Santa Fe Convertible: Chrysler Sebring / Chrysler 200